Build, develop, maintain a team of high-skill and motivation. Daily mobilize, coordinate and control LO work.Ensure high quality of LP, low arrears, effective recovery work. Ensure team work, regular meetings with LO, LO assessment, motivation and development. Contribute to FAWRY MF development via ideas, opinions, feedback, work groups, training, etc. Be role model for LO in terms of attitude, professionalism, reputation and integrity.Able to train, develop and manage a team of at least 10 Agents in to the required sales and risk awareness skills.Builds and maintains team of TeleSales Agents .Participates in hiring new Agents.Understands and communicates FAWRY MF strategic goals to LO team. Sets targets for acquisition and monthly disbursements. Achieves team sales targets (customer meetings) Achieves team portfolio target and ensure team portfolio quality. Monitors business efficiency on a team and individual loan officer level. Identifies gaps in MF strategy implementation process and ensures timely solutions.     Conducts formal evaluations of the performance of Loan Officers. Trains and motivates Loan Officer’s. Encourages team work in an environment focused on customer service. Ensure good knowledge of the microfinance market, main competitors and business clients. 

Join Now