Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system Responding in a timely manner to service issues and requests Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitoring and maintaining computer systems and networks Perform remote troubleshooting through diagnostic techniques and pertinent questions Install, modify, and repair computer hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Resolve Microsoft share point related issues like site access, files issue and list/libraries issues. Replacing equipment as necessary Testing new technology Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures

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