Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsidentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryAdhere to defined procedures, standards and performance expectations

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