Please note that this position is an Entry Level Job. Undergraduate in their final year or Fresh Graduate are welcome to apply. Training will be provided.ResponsibilitiesObtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.Explain benefits and advantages of our medical services to clients.Follow communication scripts and use knowledge of the Al-Jamila Hospital’s services to go off-script when necessary.Build positive relationships and embrace Al-Jamila Hospital by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately.Report any problems to their superior immediately to avoid service interruption.Create and maintain case management records of daily problems and remedial actions taken in a call center database.Reply to comments on posts, moderate discussions and respond to direct messagesDraft replies to messages and comments for other communication channels when required.Align a smooth communication channel with different co-workers to resolve clients problems and requests in a highly professional manner.

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