Duties of an information technology specialist can include network management, software development and database administration. providing technical support to a business or an organization's employees and train non-technical workers on the business's information systems. Key accountabilities and decision ownership: Works as 1st line Technical Assistance either by face-to-face or over the phone, to help set up systems or resolve issues for all organization's employees. Set up work stations by Installing & configuring computers, Laptops, Servers & necessary peripheral devices (User’s Pcs, routers, printers,etc...) Install and configure appropriate software and functions according to specifications. Setting up new users' accounts and profiles and dealing with password issues. Perform troubleshooting to diagnose & resolve problems (repair or replace parts, debugging etc.) Prioritizing & managing many open cases at one time. Working continuously on a task until completion (or referral to third parties, if appropriate). Troubleshooting system & network problems and diagnosing and solving hardware or software faults. Monitoring and maintaining computer systems & networks. Develop and maintain local networks in ways that optimize performance. Responsible for administration and internal support of the Company’s PCs, printers, servers. Develop and Implement network maintenance standard Operating Procedures. Testing and evaluating new technology.

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