Obtains client information by answering telephone calls; interviewing clients; verifying information. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed members. Implement escalation process to ensure customer satisfaction. Report the calls (tickets). Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints.

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