Job Description: (tasks, responsibilities, duties): Installation, configuration and administration of network components according to corporate strategies. Monitoring all Network Devices and Connections Cisco Call Manger Administration Cisco Voice Gateways Administration IPCC Servers Administration IVR Design and Implementation Monitoring PRI ,SDSL.ADSL, MPLS ,etc… connection Cisco Firewalls configuration and administration Client –Site VPN connections with different network methodologies Respond to users Tickets and requests Make sure to follow the IT process and the COPC guidelines Technical training sessions for the team and users if needed Creating the needed reports ,documents and manuals as needed Monitoring Network /Voice Devices with Orion

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