Greet the customer on counter with warmth, courtesy & personalized greeting In low traffic periods, meet the customer at the door (acting as greeter) Generating a proper queuing ticket for the customer Full customer need assessment by proper probing to identify the customer's needs Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment Fulfilling the customer need with speed & simplicity (Can do attitude) Handle customers' inquiries & complains in a positive manner Acting as customer's telecom advisor Ensure that the customer got all the needed service before leaving the counter Farewell the customer & invite him to revisit our store Provide strong & updated product knowledge & competition's offers awareness Supporting in maintaining the store's look & feel standards at all times Full awareness & implementation of P & P Accurately handle cash Accurately handle inventory Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...) Interdepartmental communication to speed up the work's completion Handling opening & end of day operation Provide retail's junior staff with all needed operational support Support retail outdoor activities & events when required Achieve sales targets Achieve revenue targets Cross sell/up sell when applicable according to the customer's type/segment Achieve customer experience targets

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