Main Duties: Answer all clients inquiries & handle their needs, complains & comments through dashboards and social media channels. Submit weekly & monthly reports for continues evaluation on customer’s status when needed. Advise the customer on how to use the website to list a unit (host) or book an accommodation (guest) online. Identify and assess customers’ needs to achieve satisfaction. Provide relevant feedback to the team. Deal with all clients in a professional, positive & trustworthy manner. Assist in social media campaigns. Manage French content. About the company: Book2Trip Book2trip is a vacation rental platform, built for people to list, discover, and book unique accommodations worldwide for free. You can check our website, pages, and the Android application.

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