Customer RFQ (request for quote)  Customer SO (Sales order) process Maintain SO/PO databaseRequest credit application from customerLiaise with finance to set customer credit limit and termsCreate new customer in MS Dynamics (Great Plains) & set up credit limits and terms Create new part numbers and enter in GP Enter customer sale order in GPEnter vendor PO in GP Liaise with China team for vendor POs Liaise with Admin staff to enter orders in CRMFollow up with factories on ship dates and communicate with customerMaintain WIP databaseCoordinate with China team on shipping methods and optionsFollow up with freight forwarders in Hong Kong and ShanghaiProcess Inbound/Outbound to and from warehouseCreate invoice to customer for parts shipped in GPconfirm to customers parts shipped and send tracking numberCommunicate with customers with regards to any quality issues, and report to our quality/engineering team to issue RMA (Return Merchandise Authorization)Liaise with accounting to issue credit note to customers

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