Handles new and old accounts (follow-up, management, and closing deals)Formulates RSD documents to support development of mobile applicationsSupports functions related to delivering information between different scopes of business (i.e development and marketing)Aids in initiating new contracts with new or prospect clients job requirementsReceive inbound chats, calls, and emails for prospective customers.Handles customer inquiries in a courteous and professional manner.Provide technical software support and nontechnical responsive and competent telephone support.Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.

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