Lead, monitor, and supervise Telesales Teams to achieve their goals.Manage the Contact Center efficiently in order to achieve the assigned objectives and targets.Supervise Telesales teams to achieve their sales targets. Make sure that the company processes, KPIs, procedures are implemented by the Call centerPrepare Daily/Monthly results and performance reportsImplement Sales Strategies of Upselling vertically and horizontallyMotivate and inspire Telesales teams by creating a positive environment that promotes positive communication, encourages bonding of team members.Provide continuous training to the Team Leaders.Evaluate Agents & Team Leaders performance by compiling and presenting sales reportsInitiate and implement corrective actions as needed in order to provide a high level of sales productivity including job assignments, processes, trainingPlan follow up actions, on regular basis, to focus on the performance measurement, achievements, challenges and problems.Propose any process improvement within the department 

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We are looking to for an experienced Telesales Manager to head up our growing Telesales team. As a Telesales Manager, you will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints. To ensure success as a Telesales Manager, you should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Manager provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.Telesales Manager Responsibilities:    Meeting with sales managers to discuss Telesales strategies.   Training junior Telesales staff.   Writing sales scripts and customer answer sheets.   Implementing sales strategies.   Managing the Telesales team and assisting junior staff.   Monitoring the performance of the sales team.   Setting weekly and monthly sales targets.   Maintaining customer relationships.   Handling escalated customer complaints.   Compiling and presenting sales reports.

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