• Maintains solid customer relationships by handling questions and concerns over the phone with speed, accuracy and professionalism.
• Provide first call resolutions on all customer complaints.
• Manages and logs database records on customer service issues
• Guide customers on available Ooredoo products and services, packages or value-added services
• Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensures proper recording and closure of all issues.
• Research, analyzes and identify solutions to resolve customer issues.
• Follow-up and check complaint status with the concerned department by emails.
• Ensure a high level of call standard and customer satisfaction
• Participate in regular workgroup meetings and training workshops.
• Provide support to other staff members when required in a professional manner
• Knowledgeable of customer service principles and practices

Job Details

Preferred Candidate