• Manage infrastructure Cloud, on-premises (Hardware, Software)

• Handle and secure User accounts (Ensure applying users policy)

• Act as a second line of support

• Handle IT purchasing, supplies and manage suppliers

• Manage backup and verify data validation

• Manage SQL Server security and backup

• Monitor, report, and correct any deviation of the current structure, ensuring high availability and security of the services.

• Monitor resources and requirements and take necessary actions to buy, renew, update, upgrade or demolish

• Participate and apply company and security policy on resources and ensure all resources are submitted to rules and procedures

• Participate or handle new infrastructure projects Design, Plan

• Design, deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network for Call Center and All branches.

• Provide and manage a secure, high-performance network for services including VoIP, QoS, CoS, LAN s, traditional TDM, and SIP

• Administrate, support, monitor GENESYS PureConnect

• Design and create campaigns and workflows

Job Details

Preferred Candidate