Build relations and cross-functional tasks with Account Management, Sales, Finance & Customer Care departments.Handle escalations and negotiations with factories and carriers. Coordinate all operational elements of the whole shipments and ensure operational excellence with regards to customer & carriers experience, and channels/instruments efficiency.Be a passionate advocate for all carries partners and answer any questions that come your way in a fast-moving environment.Enhance the data of all transporters in all assigned regions.Follow up the movement of the shipment till delivery to the desired destination.Receive and coordinate agent's requirements and schedule these needs.Engage with all other departments to address common needs or concerns.

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