We are looking for a live transfer campaign Team leader, you will be responsible for monitoring the quality of the calls done by the agents, take a part in the hiring process and will be responsible for the training and onboarding of newcomers.You will be responsible for preparing the daily reports and the one on one coaching sessions if needed.You will be responsible for the Monthly evaluation of each agent's performance.making sure the team members are hitting their KPIs.attending weekly and Monthly meetings with the client and the management team.This is an American account, both inbound and outboundThe working hours from 04 pm till 01 amWorking days from Monday-Friday and weekends are fixed “Saturday and Sunday”

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