Process transactions according to stated procedures so that all transactions are recorded in a timely and accurate manner Receive, process and execute requests to ensure they are properly handled in a timely manner and in accordance to set business requirements Ensure that a high level of control is maintained by reporting major problems and areas of non- compliance to the hierarchy and resolving issues in a timely manner Ensure high level of customer service is delivered and maintained and that internal customers are satisfied by meeting all internal SLAs and by following up on requests in a timely manner 

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