Nozha Beach is hiring IT HELP DESKServe as the first point of contact for end-users seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsExperience in supporting end users on a corporate network; specifically support involving Servers, Windows servers, Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.Determine the best solution based on the issue and details provided by end-usersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update end users status and information

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