Determine the requirements by working with customers.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching, exploring answers & alternative solutions, escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.Maintain call center database by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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