Job Purpose:

To coordinate and ensure that accurate operational procedures are being maintained in the efficient administration to support stake holders & customers by adhering to Central bank guidelines and policies.

Key Responsibilities:

• Efficient delivery of Loan process and ensure all Key Performance Indicators (KPI) Key Risk Indicators (KRI) and Know Your Customer (KYC) norms are followed while processing the loans
• Support Operations Manager in optimizing Loan processing at HO Ops, adhering to Operational standards.
• Checking Loan application for completeness and data accuracy in system.
• Checking Loan application for completeness and data accuracy in system.
• Check DDAs/PDC’s, and security cheques received in each Loan deal
• Ensure accurate information inputs for mortgage upload in RTA & MOI system
• Ensure all documents are verified and issue LPO
• Ensure that the Continuous due diligence (CDD) is timely done and updated.
• Ensure that the departments Quality Objectives and KPIs are followed, tracked and necessary actions taken if in case of variance including escalation to senior management.

• Manage the repayments:
• Timely deposition of DDAs
• Timely representation of bounced DDAs
• Update customer account for receipts and cheque /DDA bounces.
• Tracking the repayments and ensure information on defaulting customers are escalated to the collection department for initiating recovery process

• Audit Adhering: Ensure that the processes are always adhering to laid down SOPs.

• Vendor coordination: Coordinate with external vendors to ensure that all process requirements and reconciliation are completed  

• Process Improvements: Process & SOP, Identify opportunities for process improvement System

• Participate in ongoing System Testing (supporting in Creating test scripts/templates for comprehensive UAT) & ensure that the functionalities are performing as per the requirements.

• Finance management: Ensure that all financial and non-financial changes are completed within the agreed time

Job Details

Preferred Candidate