About the role

You ensure safety of all visitors and co-workers by maintaining a good level and standard of cleaning, maintenance and security. You positively contribute to a comfortable and pleasant shopping experience.

 

Key Specific Accountabilities

H&S

 

•To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time

•To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings

•To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To implement processes and actions to ensure store safety

•To review and change current processes where needed to enhance store safety: checklists, etc

•To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night

•Involvement in crisis management routines and manual documentation

•To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores

•Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training

 

Security

•To carry out audits on the external guarding supplier, using sec checks and audits

•Drive performance through KPI’S, meetings and regular update meetings

•To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS

 

Duty Manager

 

•Updating the Duty Manager Manual

•Duty manager scheduling, routines and competence building

Waste Management/Sustainability

 

•Ensure that waste management routines and processes are followed

•Energy saving thru lighting and HVAC controls and sustainable approach to all operations tasks

 

Peak Day

 

•Peak day documentation, planning, implementation and follow up (Lead the process)

•Crowd control planning, Implementation and Follow up

 

Store In Shape As New (SISAN)

 

•To ensure that the store is clean – all customer areas, offices, and other non-customer facing departments

•To ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed

•To re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible

•To ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.

•To carry out audits on the external cleaning supplier, using checks and audits

•Drive performance through KPI’S, meetings and regular update meetings

•To ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS.

 

Member of the Store Management team (SMT)

 

•Financial Year Budgeting process for the Operations department

•Performance Development Reviews and Motivation of Co-workers

•Store Project plans contributions (H&S / Security / Maintenance)

•Update the store Management on Store Operations Department progress

•Ensuring that the Internal Service Protocols are followed as agreed with the Commercial team

•Participate in the Business plan and commercial calendar processes

Job Details

Preferred Candidate

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