Answering service questions, qualifying leads, customer follow-up, emails, and click-to-chat web-based submissions.   Directing and assisting customers as needed with additional sales and services. Explaining available and recommended services in response to marketing efforts. Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems to the appropriate party for resolution. Performs data entry maintenance activities associated with maintaining customer demographic information, processing credit card payment information, and documenting customer conversations. Updates customer credit card information.

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