·        To be the customer champion and deliver exceptional customer service.

·        To accurately invoice for all work completed and provide initial diagnoses of vehicle faults.

·        Proactively communicate with customers if additional work is required, explain safety, cost and time impact.

·        Take details of vehicle history and faults, provide customers with an estimate of time and cost.

·        Understand customers ongoing vehicle requirements & up sell additional services and products to customers to increase the profitability of the service center.

·        Plan all jobs effectively to optimize workshop utilization, offer additional services to customers when the workshop not working to capacity.

·        Ask when a customer would like the car to be ready.

·        Always explain to the customer their invoice & explain all job done.

·        Inform customers to when is the next service due.

Job Details

Preferred Candidate