Analyzes customer reported problems and reports to appropriate channels problem areas in products. Delivers technical training to newly hired support staff. Collects and analyzes business and accounting requirements. Works with development department in testing and implementing new product features, recommended structures and throughput. Recommends new strategies and programs for customer support and satisfaction. Loads company’s software products onto computers and networks at customer site. Analyzes business process, design and implement business cycles and workflows. Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems. Instructs users on use of software products, and manuals. Provides updates, status, and completion information to manager, problem request tracking system, and/or users. Refers major hardware/software problems to service personnel/development department for correction. Responsible for customer’s smooth operation on company products. Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager. Aids customer in implementation issues and final results verification. Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

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