Greet callers warmly and ask how to help.Transfer calls.Record and deliver messages.Relate the inquiry or the request to the appropriate Department/ Person.Call the appropriate person requested by the caller.Operate switchboard.Taking messages for unavailable employees.Arrange conference call.Schedule or cancel appointments.Answer caller's questions.Answers and routes incoming calls on the telephone system.Performs database retrieval for directory information.Send the updated telephone ext. list and distribute it to all CISE staff.Locate correct and/or unique spelling of names from the database and/or printed directory.Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etcAssists callers in identifying needs and then routing calls appropriately.Places long distance calls for authorized staff as necessary.Updates and maintains a copy of staff directory and other resources to ensure accurate dispensing of information.Type all info needed in the inbound and outbound templates.Contributing to compiling together and analyzing all data for patterns reading and plans development.

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