An International Company based in the United States is seeking Customer Service agents for a call center office in New Cairo, EgyptWorking hours: 4:00 pm to 12:00 am (Late Hours throughout the year)Weekends are on Saturdays and SundaysSalary: 10,000 to 14,000 EGP + Dental InsuranceAgents are required to be able to perform all the following tasks on a daily basis:Resolve customer complaints via phone, email ,or social mediaManage large amounts of incoming callsResponding to large number of daily emailsChat with customers on our websiteVideo calls with our customers to help them outGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesSelecting and explaining the best solution to solve the customer's problemHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.Doing an online meeting weekly with the head office in USAUse telephones to reach out to customers and verify account informationTake payment information and other pertinent information such as credit cards, addresses and phone numbers

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