1st line support for end users.  Escalates non solved issues to the higher level(s) Administrates and maintain the IT HW and SW Applies the IT standards as per the latest approved guidelines. Follows up the security measures and policies Does the maintenance plans as per the agreed schedules. Resolves systems errors and problems as they occur applying the appropriate fixes to these problems Uses, updates and adds issues logs to the IT knowledge base Handles IT tickets life cycle via the service desk system Delivers logs, issues analysis, systems reports & KPIs on time

Join Now